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Terms & Conditions

COPYRIGHT

All material  Copyright (c) 2016 Aituze Multimedia. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material contained on the Aituze Multimedia web site and/or its subsidiaries (referred to herein as Aituze Multimedia) or the copyrighted property of parties from whom Aituze Multimedia has licensed such property.


LEGAL CLAIM

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Aituze Multimedia RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.


ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process. Aituze Multimedia is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Colors or Punctuation. Although we do our best to notify you of any suspected errors, if you submit a file and claim it to be “press ready” we are not responsible for checking you artwork.  It will print as you submitted it. If we are assisting in the design process, we cannot proceed to print a job unless you approve a digital proof.  Please note: We offer a free online digital proofing service for all our design customers.

 

INDEMNITY

By submitting your document(s) or instructions to Aituze Multimedia. "I agree to the following terms"...  I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it was approved by me, that I cannot make any changes once I have approved my artwork, and that I assume all responsibility for typographical errors or any other errors as listed above in the "ORDER APPROVAL" section. I also agree that I have read the entire body of text contained in the Terms & Conditions section of the Aituze Multimedia website. I have also clicked on the link to get to the “Turnaround Times” page and read and understand the conditions of the Turnaround Times. I understand that if my order is a rush order and required to come to me by a certain date it is unlikely to arrive on that date unless I have made an arrangement with Aituze Multimedia regardless of the Turnaround Times listed on this website.


You agree that you shall indemnify and defend Aituze Multimedia and all parties from whom Aituze Multimedia has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms & Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.


CUSTOMER’S PROPERTY
The printer will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer while such property is in the printer's possession: printer's liability for such property shall not exceed the amount recoverable from such insurance. Customer's property of extraordinary value shall be insured through mutual agreement.

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Aituze Multimedia, are entirely responsible for all Content that you submit, approve, send, upload, post or transmit via the Internet, mail or courier. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Any working mechanical art, films, electronic files, flats, proofs, and other items when supplied by the printer, shall remain his/her exclusive property unless it has otherwise been agreed in writing. You certify that you own the rights to use the image(s) being reproduced on your printed product. DO NOT send any "one-of-kind" transparencies, prints or artwork. We take every precaution to safeguard your materials, Aituze Multimedia will NOT be held responsible for loss or damage of images or artwork.

 

CUSTOMER SUBMITTED ARTWORK (GRAPHICS & COLOR)

All artwork or designs and images must be provided in CMYK format. Aituze Multimedia is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. You must agree that any colors seen on your computer monitor may not match the final printed product. You understand and agree that in order to know what the color may look like on the final product you must purchase a Press Accurate Color Proof which can only be purchased through Aituze Multimedia. You must understand and agree that if you purchase a Press Accurate Color Proof from Aituze Multimedia we only guarantee the color to match up to 85-90%. Aituze Multimedia DOES NOT GUARANTEE COLOR MATCHING ON ANY FINAL PRINTED PRODUCTS.

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Aituze Multimedia is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

 

You agree to not use the service to send, upload, post or otherwise transmit any content that contains: (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada (or any other Countries) or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of  Canada (or any other Countries) ; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Aituze Multimedia or any third party.

 

Under no circumstances will Aituze Multimedia be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only.

 

You agree that you will be responsible for all orders placed or other actions that are taken through your use of the Website.

You acknowledge that Aituze Multimedia and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Aituze Multimedia may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Aituze Multimedia, its users and the public.

 

GOVERNING LAW

Aituze Multimedia is based in Canada and all transactions take place through PayPal's® servers. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Canada. You agree to submit to the jurisdiction of Vancouver, Canada courts and agree that venue in these courts is proper in any such legal action or proceeding.

 

LIMITATION OF LIABILITY

In no event shall Aituze Multimedia or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Aituze Multimedia has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Aituze Multimedia or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Aituze Multimedia be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
  

COLOR PROOFING & MATCHING

Aituze Multimedia is not liable for color matching or ink density on a Press Accurate Color Proof that was approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, color and density but can NOT guarantee color or density to be 100% accurate.  Aituze Multimedia recommends that if your job has color critical elements you purchase a Press Accurate Color Proof.

Aituze Multimedia will try its best to match the gradient density of each color, but is not liable for the final appearance of a color.


Application of UV or Matte Coating may effect or change the appearance of the printed colors. Aituze Multimedia is not liable for the final color appearance of UV or Matte product/s.

UNCOATED PAPER EFFECT IN COLOR

Please note that because our letterhead and envelope paper stock is "uncoated", we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use lighter colors with less ink coverage.

 

ORDER CANCELLATION

If you submit an order and wish to cancel, you must do so within 1 hour of placing the order.  Any cancelation requests after 1 hour of placing your order are subject to cancelation fees.  If job is canceled, any labour hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum fee is $15.00.

 

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, all sales are final. If we verify that we made an error, we will re-print the order. 

 

Customer must notify Aituze Multimedia on the day of courier delivery acceptance to notify of any defects discovered in the ordered product.


All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.

 

ORDER SHIPPING AND DELIVERY

Aituze Multimedia will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Aituze Multimedia be liable for any consequential or damages resulting from any delay in shipment or delivery.

All Aituze Multimedia customers agree not to hold Aituze Multimedia liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Aituze Multimedia's direct control. Aituze Multimedia shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Aituze Multimedia will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable.


Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from a courier. For example, if you are quoted a shipping time of 3 business days from April 3rd, please allow the first day for Aituze Multimedia to relay your information and for courier to pick up, and the following 3 business days/non-holidays for your shipment to arrive.


SHIPMENT PAYMENT POLICY

We offer virtually the lowest shipping rates in the country. Only certain products that have very high quantities may require considerable  packing prior to shipping therefor resulting in a minimal packing fee of $5 - $10 CAD. Packing fee (if applicable) and actual shipping fees will be calculated after you place your order and prior to shipping.  Shipping rates for high quantity products depend on the customer’s access to a shipping dock and forklift, otherwise additional charges may apply. You will be sent a separate invoice for the shipping costs that is required to be paid before your items ship. The shipping invoice will be sent to the email address you provide within one day of you placing your order. If you require to know the exact amount of your order including shipping please contact us and we will send you a an invoice that can be paid all at once.  If you do not contact us with a request for a combined (products & shipping/packing costs) quote then A SEPARATE SHIPPING INVOICE WILL FOLLOW THE PURCHASE OF YOUR PRODUCT as stated above. A customer service agent will contact you shortly after you purchase your product to confirm your order and shipping details can be conveyed at that time. Aituze Multimedia really does do it’s best to ensure you pay minimal shipping fees. 

 

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Aituze Multimedia will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Aituze Multimedia will reship the package with corrected address and charge an additional printing/shipping fee for the order.


TAXES:

If the buyer is in Canada they must pay either the HST or the GST rate of the province in which they reside.

American orders are tax exempt.


Canadian Tax Rates:

Alberta 5%

British Columbia 12%

Manitoba 13%

New Brunswick 13%

Newfoundland and Labrador 13%

Northwest Territories 5%

Nova Scotia 15%

Nunavut 5%

Ontario 13%

Prince Edward Island 14%

Quebec 15%

Saskatchewan 10%

Yukon 5%

 

We reserve the right to refuse service without disclosing a reason.

All prices are subject to change without notice

                                                                                                                                                                                                       

Last updated Oct 5. 2014

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Aituze © 2022 All Rights Reserved

Aituze Graphics

1260 Fair Road UNIT 9

Parksville, BC

V9P 2C7


Parksville: 250-240-9695

Toll Free: 1-888-865-0450

Email: info@aituzegraphics.com